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Quiz: Cultura de Servicio

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Quiz: Cultura de Servicio

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About this activity

Cultura de Servicio y cliente

Created by

Milly Varmes
Milly Varmes
Panama

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Quiz: Cultura de Servicio
 

Quiz: Cultura de ServicioOnline version

Cultura de Servicio y cliente

by Milly Varmes
1

¿Qué abarca la cultura en general?

2

¿Qué es Cultura de Servicio?

3

¿Quién es el juez de la calidad del servicio?

4

¿Qué centra la Pirámide de Servicios?

5

Elementos del Triángulo del Servicio incluyen:

6

Un principio clave: el cliente determina...

7

Qué promesas se transforman en normas de calidad?

8

¿Qué busca la filosofía de Servicio?

9

¿Qué cubre la necesidad especial PMR?

10

¿Qué significa WCHR?

11

¿Qué describe el ciclo del servicio?

12

¿Qué diferencia a Consumidor, Cliente y Usuario?

 
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