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Servicio al cliente y TICs

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Servicio al cliente y TICs

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Quiz sobre TIC en servicio al cliente

Created by

Diego Alejandro Perez Sanchez
Diego Alejandro Perez Sanchez
Colombia

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Servicio al cliente y TICs
 

Servicio al cliente y TICsOnline version

Quiz sobre TIC en servicio al cliente

by Diego Alejandro Perez Sanchez
1

¿Cuál es el objetivo principal de aplicar TIC en el servicio al cliente?

2

¿Qué herramienta gestiona relaciones con clientes?

3

¿Qué norma de cortesía telefónica se recomienda seguir?

4

¿Qué medio tecnológico es común para atención al cliente?

5

¿Qué expresa la calidad en el servicio?

6

¿Qué permite la trazabilidad en un servicio?

7

¿Qué canal representa un medio tecnológico de atención al cliente?

8

En administración del tiempo aplicada al servicio al cliente, una mala práctica sería:

9

¿Qué significa ERP en este contexto?

10

Una empresa recibe frecuentes quejas porque los clientes deben repetir su caso cada vez que llaman. ¿Qué solución tecnológica sería la más adecuada?

 
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