1
The Configuration Manager is preparing the justification to utilize the CMDB Data Foundations Dashboard.
Which benefits align with the usage of this dashboard? (Choose two.)
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2
A Change Manager wants to gain value from CSDM.
How will the Change Management process benefit from CSDM? (Choose two.)
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3
Which are business values of CMDB? (Choose two.)
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4
A CMDB Administrator is implementing a Vulnerability Response or Security Incident Response and needs to ensure customers have enough context to estimate risk and set task priorities.
Which Get Well Playbook from the CSDM Data Foundation Dashboard helps with this?
5
A CMDB Administrator wants to run the Services Have Owners Identified playbook to remediate the issues shown in the CMDB Data Foundations Dashboard.
Which remediation plays would be used? (Choose two.)
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6
A Configuration Management Governance team is transitioning from utilizing legacy CMDB status fields to CSDM life cycle status fields.
Which table can be modified?
7
A CMDB Administrator, viewing the CMDB Data Foundations Dashboard, notices the Unique Locations Result percentage low.
What is the recommended process from the associated playbook to correct this issue?
8
A Configuration Manager is planning the implementation of the CMDB.
Which is the prescribed CSDM rollout order?
9
A customer wants to model their business applications and would like to capture different types of data that includes Personally Identifiable Information (PII) data.
Based on these requirements, which CMDB class needs to be leveraged to achieve this?
10
A CSDM Data Manager needs metrics on the alignment of product models, locations, and business units with best practices.
Which tab in the CSDM Data Foundations Dashboard provides this information?
11
A Service Portfolio Manager wants to know what Application Services their Business Service Offerings depend on.
What stage of CSDM would map this relationship?
12
An Enterprise Architect of a financial services company is working across the enterprise and wants to track their capabilities.
Which CSDM 5 domain is used?
13
A health organization must track certain data (for example, regulated patient information) and its relation to Business Applications.
Which action does CSDM recommend to meet this goal?
14
A CMDB Architect intends to populate the CMDB using the CSDM guidance.
Which key stakeholders from the organization should be involved in decisions regarding population of the CMDB using the CSDM Crawl Stage?
15
A hospital has received a new CT Scanner. The inventory management team has created a catalog item doctors can use to schedule patients for scans.
What CSDM domain should the inventory management team map the catalog item to?
16
A CSDM Data Manager needs metrics on the alignment of Technology Management Services (Technical Services) and Technology Management Offerings (Technical Service Offerings) with best practices.
Which tab in the CSDM Data Foundation Dashboard provides this information?
17
A CMDB Architect intends to build a CMDB using CSDM guidance.
Which CMDB tables will the architect use to build the CSDM sell/consume domain?
18
The Application Portfolio Management team is asking for help modeling platforms as Business Applications.
How would this be mapped in CSDM using the ServiceNow Platform in the Incident and Change applications?
19
A Manager needs information on how to correctly establish relationships between Infrastructure CIs, Technology Management Offerings (Technical Service Offerings), and Application Services within the CMDB.
Which CSDM domain would provide this information?
20
A retail organization needs to ensure that incidents affecting customer-facing services are resolved quickly to reduce potential revenue loss.
Which CSDM attribute is used to prioritize these services?
21
A CMDB Manager wants to start adding CSDM design and planning (design) domain components into the CMDB.
Who is involved in this exercise? (Choose two.)
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22
A company wants to track regulatory compliance. ServiceNow has an artifact type called an information object as part of the CSDM framework.
What is the purpose of an information object?
23
The ITSM Manager wants to use Technology Management Offerings (Technical Service Offerings) to populate the support group of associated CIs.
What CSDM stage would this be completed in?
24
A Configuration Manager is implementing end to end service modeling and wants to get help on status and playbooks for improving the quality.
What does the Configuration Manager reference to obtain guidance?
25
A CMDB Administrator is leveraging CI data as part of an Integrated Risk Management implementation and the Entity Scoping process. The Administrator wants to leverage the CSDM Data Foundations Dashboard playbooks under the Run tab.
Which CSDM relationships are leveraged using the CSDM playbooks? (Choose two.)
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26
The Incident Process Owner asks which classes of CSDM are used on the Incident form.
Which classes are appropriate? (Choose two.)
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27
A Business Relationship Manager in an organization wants to implement Service Portfolio Management (SPM) and to present offerings to business consumers.
Which CSDM Domain does this align with?
28
How is the CMDB aligned to business processes? (Choose two.)
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Spanish alphabet, listening-based assessment