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Reestructura SAC CCH

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Reestructura SAC CCH

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Quiz sobre la reestructura SAC CCH

Created by

Jhennifer Guzman Chicas
Jhennifer Guzman Chicas
Guatemala

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Reestructura SAC CCH
 

Reestructura SAC CCHOnline version

Quiz sobre la reestructura SAC CCH

by Jhennifer Guzman Chicas
1

Un cliente solicita reestructura, pero al validar no cumple con las condiciones establecidas. ¿Qué debes hacer?

2

Si el cliente no cumple condiciones, aún se puede gestionar la reestructura en sistema.

3

¿Cuál herramienta se utiliza para gestionar una reestructura?

4

¿Qué datos se deben confirmar con el cliente para la reestructura?

Escoge una o varias respuestas

5

Un cliente cumple condiciones y acepta la reestructura. ¿Qué debes hacer después?

6

Es obligatorio confirmar el motivo de la reestructura con el cliente.

7

Un cliente acepta la reestructura pero no quiere ir a la agencia. ¿Qué debes indicarle?

8

¿Qué documentos debe llevar el cliente a la agencia?

Escoge una o varias respuestas

9

Si el cliente no aplica a reestructura, ¿qué alternativa se le puede brindar?

10

Actualizar el número de teléfono del cliente es parte del proceso si es necesario.

11

Un cliente solicita reestructura pero no recuerda su cuota actual. ¿Qué debes hacer?

12

¿Qué acciones forman parte correcta del proceso de reestructura?

Escoge una o varias respuestas

13

El asesor puede aplicar una reestructura sin validar el manual correspondiente.

14

Un cliente cumple condiciones, pero no está seguro de aceptar la reestructura. ¿Qué debes hacer?

15

¿Qué se debe registrar en observaciones en la opción de Bowpi: Gestiones Reestructura?

 
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