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Gestión del Cambio: Quiz

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Gestión del Cambio: Quiz

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Desafío sobre gestión del cambio

Created by

Nubia Esperanza Cortés Torres
Nubia Esperanza Cortés Torres
Colombia

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Gestión del Cambio: Quiz
 

Gestión del Cambio: QuizOnline version

Desafío sobre gestión del cambio

by Nubia Esperanza Cortés Torres
1

Se requiere el estudio de personal adicional porque se identifican falencias en el cumplimiento de las actividades en el área.

2

La manera como se realizan algunas actividades y el registro de ellas exige demasiado tiempo y se ha optado por analizar y proponer el uso de recursos tecnológicos para optimizarlo y garantizar la trazabilidad con los otros procesos que se verán afectados.

Escoge una o varias respuestas

3

Se identificó la necesidad de ajustar un procedimiento porque no cumplía algunos requisitos y se optó por evaluar su pertinencia y solicitar la formalización.

4

La normatividad legal vigente indica que debo incluir dentro de mis procesos aspectos que no se requerían antes y solamente afectan la actualización de documentos y las actividades propias del proceso.

5

La normatividad legal vigente solicita que algunos procesos realicen la implementación de una plataforma con la cual podrán dar una mejor atención al cliente y los PQRS

Explicación

Kotter propone 8 etapas para facilitar la transformación.

ADKAR se centra en el cambio individual: Awareness, Desire, Knowledge, Ability, Reinforcement.

Descongelar, Cambiar, Recongelar es el modelo clásico de Lewin.

Correcto!

 
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