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About this activity

Ponte al día con la U

Created by

Valentina Castro
Valentina Castro
Colombia

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Actividad de inicio Reversión Móvil
 

Actividad de inicio Reversión MóvilOnline version

Ponte al día con la U

by Valentina Castro
A
C
D
E
G
M
T
V

Contiene la A

Hace referencia al tickler Voz del Cliente donde registramos el procedimiento realizado durante la interacción con el cliente.

Contiene la C

Es la razón general por la cual se realiza una gestión en la cuenta del cliente. Representa la categoría principal del motivo del contacto.

Empieza por D

Abreviatura de "Digital Media", una herramienta utilizada para la gestión de retención de servicios, que proporciona funcionalidades para registrar, analizar y gestionar las interacciones con los clientes.

Contiene la E

Se aplica la política Creer en el cliente para generar dicho proceso

Empieza por G

Se usa para consulta interna administrativa.

Empieza por M

Es la razón específica que detalla por qué se está gestionando la cuenta del cliente dentro del contexto definido por la causal.

Contiene la T

Es la marcación o la nota que se realiza al momento de gestionar la solicitud del cliente en móvil

Empieza por V

Proceso de negociación e intercambio de un producto, servicio o idea por una retribución económica (dinero), con el objetivo de satisfacer una necesidad

 
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