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Experiencia de Servicio al Cliente

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Experiencia de Servicio al Cliente

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About this activity

Simula una interacción real

Created by

Albert Alsina Lindarte
Albert Alsina Lindarte
Colombia

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Experiencia de Servicio al Cliente
 

Experiencia de Servicio al ClienteOnline version

Simula una interacción real

by Albert Alsina Lindarte
1

El cliente llama por un retraso en su pedido y pide solución. ¿Qué debes hacer primero?

2

El cliente está molesto por un error en la factura. ¿Cuál es la acción más adecuada?

3

Para resolver un reclamo, ¿qué técnica ayuda a entender mejor la necesidad del cliente?

4

Un cliente solicita información sobre un producto que no está disponible. ¿Qué haces?

5

El cliente quiere cancelar. ¿Qué paso sigue?

6

Durante la conversación, el cliente no entiende la política de devolución. ¿Cómo explicas?

7

Si el sistema se cae, ¿qué haces para mantener la experiencia positiva?

8

Un cliente solicita una compensación por un retraso. ¿Qué decisión ética tomas?

9

¿Qué aporta la empatía en una interacción de servicio?

10

Al finalizar, ¿qué debes asegurar para confirmar satisfacción?

Explicación

Correcto

 
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