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Desafío de Retroalimentación en Atención al Cliente

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Desafío de Retroalimentación en Atención al Cliente

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Mejora tu servicio al cliente

Created by

CAROLINA HERNANDEZ
CAROLINA HERNANDEZ
Colombia

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Desafío de Retroalimentación en Atención al Cliente
 

Desafío de Retroalimentación en Atención al ClienteOnline version

Mejora tu servicio al cliente

by CAROLINA HERNANDEZ
1

"Podemos decir que “La atención y servicio al cliente hace referencia la creación de estrategias antes, durante y después de la atención al cliente”

2

Las Habilidades Técnicas en el Servicio al Cliente es saber leer, escribir, escuchar y hablar

3

En la comunicación emocional se exponen deseos, sentimientos y emociones

4

En la comunicación no verbal existe el lenguaje Quinésico este se refiere a la comunicación que hacemos con los gestos y las muecas.

5

El clima organizacional es el ambiente que se respira en un entorno labora

6

La atención y servicio al cliente cuenta con 4 principios fundamentales ¿cuales son?

Escoge una o varias respuestas

7

¿Cuáles son los elementos de la comunicación?

8

La imagen corporativa cuenta con 4 elementos importantes que se forma a partir de diversos elementos visuales, emocionales y comunicativos que la definen y distinguen en el mercado ¿cuales son?

 
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