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Atención al Cliente: Solicitudes

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Atención al Cliente: Solicitudes

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Quiz sobre tipos de contacto

Created by

Juan carlos Diaz cortes
Juan carlos Diaz cortes
Colombia

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Atención al Cliente: Solicitudes
 

Atención al Cliente: SolicitudesOnline version

Quiz sobre tipos de contacto

by Juan carlos Diaz cortes
1

1. Un cliente llega con el producto incompleto y necesita solución inmediata.

2

2. Un usuario propone ampliar el horario de atención los fines de semana.

3

3. Un cliente informa que un empleado cobra dinero extra sin factura.

4

4. Un usuario pregunta cómo acceder a la plataforma virtual.

5

5. La atención fue lenta y poco amable durante la visita.

6

6. Muchas gracias por la rapidez en la entrega, excelente servicio.

7

7. Necesito una copia de mi factura del mes pasado.

8

8. El producto no cumple lo prometido y quiero que me devuelvan el dinero.

9

9. Quiero devolver el producto porque no era lo que esperaba.

10

¿Qué significa PQRSFD? A) Procesos, Quejas, Reclamos, Servicios, Facturación y Documentos B) Peticiones, Quejas, Reclamos, Sugerencias, Felicitaciones y Denuncias C) Preguntas, Quejas, Respuestas, Servicios, Finanzas y Datos D) Peticiones, Quejas, Resultados, Sistemas, Facturas y Datos

 
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