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Handling Complaints & Disagreement Quiz

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Handling Complaints & Disagreement Quiz

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About this activity

Practice polite responses

Created by

Anyela Martinez
Anyela Martinez
Colombia

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Handling Complaints & Disagreement Quiz
 

Handling Complaints & Disagreement QuizOnline version

Practice polite responses

by Anyela Martinez
1

1) A customer says: “My package arrived late.” What is the best reply?

2

2) Your boss says: “We should change the project deadline.” Which response is appropriate?

3

3) A friend says: “Pizza is healthier than salad.” Which replies are polite?

4

4) A customer says: “This product doesn’t work as advertised.” What should you say?

5

5) A colleague says: “We should skip the meeting.” What’s a constructive reply?

6

6) A customer says: “I want a refund immediately.” What’s appropriate?

7

7) A team member says: “Reading strategies are boring.” How should you respond?

8

8) A customer says: “I’ve been waiting for 30 minutes.” What’s appropriate?

9

9) A friend says: “I prefer writing to reading.” How do you respond politely?

10

10) A customer says: “I don’t understand this bill.” What’s best?

Feedback

The right reply acknowledges the issue and apologizes.

Shows openness to discussion, not outright rejection.

A polite challenge is acceptable; C expresses understanding.

Offer to verify and resolve the issue.

Acknowledge view while suggesting consideration.

Offer a reasonable alternative rather than a flat denial.

Encourage reflection on value, not dismissal.

A polite acknowledgment of the wait.

Show curiosity without judgment.

Provide a clear, stepwise explanation.

 
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