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Pelayanan Prima

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Pelayanan Prima

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About this activity

Pelayanan terbaik yang konsisten

Created by

LUTFHIYAH KHAIRUNISA
LUTFHIYAH KHAIRUNISA
Indonesia

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Pelayanan Prima
 

Pelayanan PrimaOnline version

Pelayanan terbaik yang konsisten

by LUTFHIYAH KHAIRUNISA
1

Pelayanan prima adalah…

2

Tujuan utama pelayanan prima adalah…

3

Berikut yang termasuk ciri pelayanan prima adalah…

4

Fungsi pelayanan prima yang berkaitan dengan meningkatkan penjualan adalah…

5

Layanan utama yang ditawarkan perusahaan disebut…

6

Konsep 3A dalam pelayanan prima terdiri dari…

7

Seorang karyawan melayani pelanggan dengan cepat dan tepat. Hal ini menunjukkan…

8

Jika pelanggan merasa aman saat bertransaksi, indikator yang terpenuhi adalah…

9

Contoh facilitating service adalah…

10

Karyawan yang memahami kebutuhan pelanggan menunjukkan konsep…

11

Penampilan karyawan yang rapi sesuai SOP termasuk unsur…

12

Kemampuan karyawan dalam melayani pelanggan disebut…

13

Pelayanan yang konsisten dan dapat dipercaya termasuk indikator…

14

Sikap sopan dan ramah kepada pelanggan termasuk indikator…

15

Seorang pelanggan mengeluh karena pelayanan lambat. Tindakan terbaik karyawan adalah…

16

Jika perusahaan ingin unggul dari pesaing, maka fungsi pelayanan prima yang harus ditingkatkan adalah…

17

Seorang karyawan tidak menjaga penampilan saat bekerja. Dampaknya adalah…

18

Dalam situasi pelanggan marah, strategi komunikasi yang tepat adalah…

19

Perusahaan menyediakan restoran dalam hotel untuk meningkatkan nilai layanan. Ini termasuk…

20

Seorang karyawan mampu memahami dan merasakan kondisi pelanggan. Hal ini menunjukkan…

 
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