Quiz: Admin Calls Challenge


Admin Calls ChallengeOnline version Admin call procedures by Beth Facello 1 Who would be contacted after hours for a fire station on generator power that isn't working correctly? a Facilities b Traffic Engineering c Fleet-generators d The battalion chief 2 When a caller has a billing question, how do we handle that? a Locate the call through the incident editor to verify who transported the patient b Give them the number for billing at ext 5175 c Advise them to look on the bill for the correct number to call d Advise them to call the hospital 3 A patient calls from inside the Advent Health Altamonte ER and wants to go to OVMC. What do you do? a Advise them we cannot enter the ER and if they wish to be transported they must be outside. b create a call to send the closest rescue to get them. c Call the ER charge nurse and tell her a patient is wanting to be transported. d Call a BC to get approval to enter the ER and transport the patient 4 Streetlights within a private subdivision are whose responsibility? a The HOA b Seminole County Traffic Engineering c Power Company d DOT Orlando 5 Traffic Engineering consists of what 4 departments? a Signs, Signals, ER Trailer and Fiber b Roads, Fleet, Signs and Signals c Signs, Signals, Fleet and Fiber d Roads, Signals, Fleet and ER Trailer 6 SCFD will only respond to a locked vehicle if? a The vehicle is running b There is a child/pet in the vehicle c The caller is elderly d The caller advises they can't afford a locksmith 7 Which city is the only one that doesnt have a fire investigator? a Lake Mary b Oviedo c Sanford d Altamonte Springs 8 What type of call is created for a public school conducting a fire drill? a Ymiscellaneous b YAlarm on test c YFire Watch d YTest 9 Routine smoke detector installs are normally scheduled between what hours Monday-Friday? a 0800-2000 b 0900-1600 c 0830-1730 d 0900-1700 10 Animal Services will repsond after hours for a loose dog that is aggressive with no owner. True or False a True b False 11 Animal Services will picjk up deceased animals on private property when? a Never b On the next business day c On their routine scheduled day for deceased animal pick up in that area d As soon as reported 12 Animal Services has an officer on the road Monday-Friday during what hours? a 0700-2030 b 0800-1700 c 0800-2000 d 0900-2100 13 Fire stations carry empty sharps containers for citizens who request them. True or False? a True b False 14 Where can Seminole County residents dispose of household hazardous wastes for free? a Seminole County Transfer Station b Seminole County Landfill c Through the designated pick up day with their local garbage company d At their local fire station 15 What type of call is created for a citizen calling in to advise they have water gushing from a pipe under the sink? a Public Assist/Service Call b Hazardous condition c None-this is the responsibility of the caller d YHydrant/Water Outage 16 The PIO, or Public Information Officer, handles the below community events except which of the following? a Pet adoption events b Car seat installs c Hands only CPR d Station tours 17 When a medical alarm company calls in to request a disposition for a previous call it is permitted to provide that information? a True b False 18 Sanford, Lake Mary, Longwood and _______ all have their own fire department seperate from SCFD. a Oviedo b Altamonte Springs c Casselberry d Winter Springs 19 Public Works is contacted for after hours issues concerning? a Roads and storm water issues b Roads and telephone issues c Street lighting d Electrical poles and transformer boxes 20 What department is contacted when a county park advises they have a leaking toilet? a Facilities b Parks and Recreation c Emergency Management d The closest fire station to turn off the water

1

Who would be contacted after hours for a fire station on generator power that isn't working correctly?

a

Facilities

b

Traffic Engineering

c

Fleet-generators

d

The battalion chief

2

When a caller has a billing question, how do we handle that?

a

Locate the call through the incident editor to verify who transported the patient

b

Give them the number for billing at ext 5175

c

Advise them to look on the bill for the correct number to call

d

Advise them to call the hospital

3

A patient calls from inside the Advent Health Altamonte ER and wants to go to OVMC. What do you do?

a

Advise them we cannot enter the ER and if they wish to be transported they must be outside.

b

create a call to send the closest rescue to get them.

c

Call the ER charge nurse and tell her a patient is wanting to be transported.

d

Call a BC to get approval to enter the ER and transport the patient

4

Streetlights within a private subdivision are whose responsibility?

a

The HOA

b

Seminole County Traffic Engineering

c

Power Company

d

DOT Orlando

5

Traffic Engineering consists of what 4 departments?

a

Signs, Signals, ER Trailer and Fiber

b

Roads, Fleet, Signs and Signals

c

Signs, Signals, Fleet and Fiber

d

Roads, Signals, Fleet and ER Trailer

6

SCFD will only respond to a locked vehicle if?

a

The vehicle is running

b

There is a child/pet in the vehicle

c

The caller is elderly

d

The caller advises they can't afford a locksmith

7

Which city is the only one that doesnt have a fire investigator?

a

Lake Mary

b

Oviedo

c

Sanford

d

Altamonte Springs

8

What type of call is created for a public school conducting a fire drill?

a

Ymiscellaneous

b

YAlarm on test

c

YFire Watch

d

YTest

9

Routine smoke detector installs are normally scheduled between what hours Monday-Friday?

a

0800-2000

b

0900-1600

c

0830-1730

d

0900-1700

10

Animal Services will repsond after hours for a loose dog that is aggressive with no owner. True or False

a

True

b

False

11

Animal Services will picjk up deceased animals on private property when?

a

Never

b

On the next business day

c

On their routine scheduled day for deceased animal pick up in that area

d

As soon as reported

12

Animal Services has an officer on the road Monday-Friday during what hours?

a

0700-2030

b

0800-1700

c

0800-2000

d

0900-2100

13

Fire stations carry empty sharps containers for citizens who request them. True or False?

a

True

b

False

14

Where can Seminole County residents dispose of household hazardous wastes for free?

a

Seminole County Transfer Station

b

Seminole County Landfill

c

Through the designated pick up day with their local garbage company

d

At their local fire station

15

What type of call is created for a citizen calling in to advise they have water gushing from a pipe under the sink?

a

Public Assist/Service Call

b

Hazardous condition

c

None-this is the responsibility of the caller

d

YHydrant/Water Outage

16

The PIO, or Public Information Officer, handles the below community events except which of the following?

a

Pet adoption events

b

Car seat installs

c

Hands only CPR

d

Station tours

17

When a medical alarm company calls in to request a disposition for a previous call it is permitted to provide that information?

a

True

b

False

18

Sanford, Lake Mary, Longwood and _______ all have their own fire department seperate from SCFD.

a

Oviedo

b

Altamonte Springs

c

Casselberry

d

Winter Springs

19

Public Works is contacted for after hours issues concerning?

a

Roads and storm water issues

b

Roads and telephone issues

c

Street lighting

d

Electrical poles and transformer boxes

20

What department is contacted when a county park advises they have a leaking toilet?

a

Facilities

b

Parks and Recreation

c

Emergency Management

d

The closest fire station to turn off the water

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Admin Calls Challenge

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Admin Calls ChallengeOnline version

by Beth Facello

Who would be contacted after hours for a fire station on generator power that isn't working correctly?

When a caller has a billing question, how do we handle that?

A patient calls from inside the Advent Health Altamonte ER and wants to go to OVMC. What do you do?

Streetlights within a private subdivision are whose responsibility?

Traffic Engineering consists of what 4 departments?

SCFD will only respond to a locked vehicle if?

Which city is the only one that doesnt have a fire investigator?

What type of call is created for a public school conducting a fire drill?

Routine smoke detector installs are normally scheduled between what hours Monday-Friday?

Animal Services will repsond after hours for a loose dog that is aggressive with no owner. True or False

Animal Services will picjk up deceased animals on private property when?

Animal Services has an officer on the road Monday-Friday during what hours?

Fire stations carry empty sharps containers for citizens who request them. True or False?

Where can Seminole County residents dispose of household hazardous wastes for free?

What type of call is created for a citizen calling in to advise they have water gushing from a pipe under the sink?

The PIO, or Public Information Officer, handles the below community events except which of the following?

When a medical alarm company calls in to request a disposition for a previous call it is permitted to provide that information?

Sanford, Lake Mary, Longwood and _______ all have their own fire department seperate from SCFD.

Public Works is contacted for after hours issues concerning?

What department is contacted when a county park advises they have a leaking toilet?

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