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Alfabeto del Servicio al Cliente

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Alfabeto del Servicio al Cliente

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About this activity

Guía de conceptos clave

Created by

Cristina Buitron Pinto
Cristina Buitron Pinto
Colombia

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Alfabeto del Servicio al Cliente
 

Alfabeto del Servicio al ClienteOnline version

Guía de conceptos clave

by Cristina Buitron Pinto
A
B
C
D
E
F
G
H
I
J
L
M
N
O
P
Q
R
S
T
U
V

Empieza por A

Conjunto de acciones para satisfacer necesidades del cliente.

Empieza por B

Ventajas que genera la fidelización y buena reputación.

Empieza por C

Persona que recibe productos o servicios.

Empieza por D

Interacciones y soporte en línea en el mundo actual.

Empieza por E

Capacidad de entender y compartir las preocupaciones.

Empieza por F

Lealtad del cliente y recurrencia de compra.

Empieza por G

Organizar y dirigir el servicio al cliente.

Empieza por H

Trato amable y atento hacia el cliente.

Empieza por I

Comunicación bidireccional con el cliente.

Empieza por J

Ofrecer respuestas claras y soluciones adecuadas.

Empieza por L

Preferencia sostenida por la marca gracias a buen servicio.

Empieza por M

Soportes diversos: teléfono, correo, redes, chat.

Empieza por N

Qué busca o espera el cliente en cada interacción.

Empieza por O

Soporte y productos disponibles a través de internet.

Empieza por P

Adaptar soluciones a cada cliente.

Empieza por Q

Expresión de insatisfacción que debe resolverse.

Empieza por R

Percepción pública generada por el servicio.

Empieza por S

Grado de contento del cliente tras la experiencia.

Empieza por T

Rapidez y eficiencia en respuestas y soluciones.

Empieza por U

Persona que utiliza el producto/servicio.

Empieza por V

Beneficio percibido por el cliente al comprar.

 
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