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Diagnóstico: Taller de Hotelería

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Diagnóstico: Taller de Hotelería

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About this activity

Cuestionario de diagnóstico

Created by

Carlos Rodrigo Villamonte
Carlos Rodrigo Villamonte
Mexico

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Diagnóstico: Taller de Hotelería
 

Diagnóstico: Taller de HoteleríaOnline version

Cuestionario de diagnóstico

by Carlos Rodrigo Villamonte
1

1) ¿Cuál es una función del departamento de recepción?

2

2) ¿Qué tipos de reservas hoteleras son las más habituales?

3

3) ¿Qué concepto describe Yield Management?

4

4) ¿Qué área gestiona la compra y almacén?

5

5) ¿Qué función tiene el departamento de pisos?

6

6) ¿Qué cubre el área de administración según el documento?

7

7) ¿Qué abarca el área de Comercialización Hotelera?

8

8) ¿Qué departamento se encarga de actividades recreativas con temáticas en el hotel?

9

9) ¿Qué se entiende por coordinación interdepartamental?

10

10) ¿Qué tipo de casos prácticos funcionan en la hotelería?

Explicación

La recepción se centra en atención al cliente y coordinación de procesos.

Unidad 2 trata sobre organización y funciones de reservas y conserjería.

Yield Management se relaciona con optimizar ingresos mediante precios y demanda.

Gestión de Compras y almacén son claves en Alimentos y Bebidas.

Departamentos de Pisos se ocupan de habitaciones y áreas nobles.

Administración abarca estructura, contabilidad y presupuesto.

Comercialización se enfoca en captar y fidelizar clientes.

Unidad 7 reúne animación, mantenimiento y seguridad.

Coordinación interdepartamental busca objetivos comunes.

El documento indica casos prácticos por unidad en cada departamento de un hotel.

 
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