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Servicio al Cliente - Crunchy

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Servicio al Cliente - Crunchy

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About this activity

Bienvenido a tu evaluación técnica. A continuación, se presentarán 10 situaciones comunes que enfrentamos en nuestro centro de atención. No buscamos respuestas 'perfectas' de memoria, sino entender cómo priorizas las necesidades del usuario y cómo manejas la presión manteniendo la calidad del servicio. Por favor, lee cada caso con atención antes de responder

Created by

Lizet Gómez
Lizet Gómez
Guatemala

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Servicio al Cliente - Crunchy
 

Servicio al Cliente - CrunchyOnline version

Bienvenido a tu evaluación técnica. A continuación, se presentarán 10 situaciones comunes que enfrentamos en nuestro centro de atención. No buscamos respuestas 'perfectas' de memoria, sino entender cómo priorizas las necesidades del usuario y cómo manejas la presión manteniendo la calidad del servicio. Por favor, lee cada caso con atención antes de responder

by Lizet Gómez
1

¿Qué es la escucha activa?

2

Si un cliente está muy molesto y empieza a gritar, usted debe:

3

¿Cuál es el objetivo principal del lenguaje corporal positivo?

4

4. El término "Empatía" se define como:

5

¿Qué debe hacer si no tiene la respuesta a una pregunta técnica del cliente?

6

¿Qué es un "Momento de Verdad"?

7

Al cerrar una atención, la pregunta más adecuada es:

8

¿Qué significa CRM en el contexto de servicio?

9

¿Cuál es la diferencia entre "Atención" y "Servicio"?

10

¿Por qué es importante el seguimiento tras resolver una queja?

 
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