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Shop Assistant Dialogue Quiz

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Shop Assistant Dialogue Quiz

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About this activity

Customer service basics

Created by

Marie Killing
Marie Killing
France

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Shop Assistant Dialogue Quiz
 

Shop Assistant Dialogue QuizOnline version

Customer service basics

by Marie Killing
1

What is the very first thing the shop assistant says to the customers?

2

If a customer asks for help, what should the assistant respond with?

3

How should the assistant handle a customer asking for product details?

4

What is a good closing line after helping a customer?

5

If a customer seems unsure, what should the assistant do?

6

Which phrase shows the assistant is listening to the customer’s needs?

7

What is an appropriate response when a product is out of stock?

8

What tone should the assistant maintain throughout the interaction?

9

How should the assistant handle a complaint from a customer?

10

What is the best practice after completing the interaction?

Retour

The first greeting should be welcoming and offer help.

Offer clear assistance and invite the customer to specify needs.

Be informative and proactive about showing the product.

Offer a next step and additional help.

Assist with options and hands-on experiences when appropriate.

Paraphrase the need to confirm understanding.

Acknowledge, apologize, and offer alternatives.

Maintain professionalism and customer-friendly tone.

Active listening leads to appropriate solutions.

End on a positive, inviting note.

 
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