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Five 9

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Five 9

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About this activity

Proveedor de servicios de omnicanalidad y Trabajo colaborativo

Created by

Fernanda Delgado
Fernanda Delgado
Colombia
This game is a version of
Five 9

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Five 9
 

Five 9Online version

Proveedor de servicios de omnicanalidad y Trabajo colaborativo

by Fernanda Delgado
1

"Tenemos 400 agentes y ninguno sabe cuándo va a llegar el siguiente pico. Nos desbordamos sin aviso y los supervisores no tienen cómo reaccionar a tiempo."

2

"Nuestros agentes tienen que abrir 5 sistemas diferentes para atender una sola llamada. Eso nos mata el AHT y los clientes lo notan."

3

"Tenemos WhatsApp, email, chat web y teléfono, pero cada canal lo atiende un equipo diferente. Un cliente puede quejarse tres veces y nadie lo sabe."

4

"Somos una aseguradora. Necesitamos grabaciones, retención de datos y reportes para Compliance y Legal. Nuestra solución actual no nos da lo que piden."

 
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