1
The commitment to __________ is based on principles to deliver services to persons equally and to value individuals both in the agency and in the community.
2
The CTO certification runs for __________ years and has requirements of continuing dispatch education (CDE) credits that must be earned in each year of the certification.
3
For agencies that have Limbo days in their training programs, the Limbo Day allows:
4
Which of the following is a common problem CTOs encounter in documentation?
5
__________ writing refers to straightforward, easy to understand explanations and/or instructions dealing with a particular subject that include no feelings of the writer.
6
_______________ serve many purposes such as requesting or disseminating information or calling for action or responding to a call for action, among others.
7
During __________ Learning, the learner is assigned a problem, identifies what they need to know, then learns and applies it to solve the problem.
8
The __________ approach is a structured and standardized format that bridges traditional learning and hands-on training into a comprehensive CTO Training Program.
9
______________ allows the trainee to experience the task under near-real conditions, putting them directly into a provided scenario created and controlled by the trainer.
10
__________ is a results-based and systematic approach, focusing on developing trainees to achieve performance goals specific to their duties and responsibilities.
11
According to the text, what are the five steps to follow when presenting new information?
12
__________ is a form used by CTOs to detail training activities and evaluate trainee performance with objective comments following standard evaluation guidelines.
13
__________ contains a comprehensive and standardized document (agency-specific) containing all the tasks and competencies involved in the specific jobs being taught.
14
Beyond the required daily evaluations conducted by CTOs of the trainee, there should be an evaluation of the __________ and the __________ completed by trainees – an evaluation of the CTO and an evaluation of the CTO program overall.
15
__________ is the omission/doing of something a reasonable person would/would not do.
16
A __________ liability case is brought to the court by an individual, while __________ cases are brought forth by the state against a defendant.
17
__________ charges hold an employer responsible for hiring an employee who is unqualified for the job.
18
A CTO having to leave a trainee to work a position alone while the CTO goes to work an extra position, resulting in errors made by the trainee that delays service is an example of __________.
19
The __________ gives civil rights protections to individuals with disabilities, similar to those provided to individuals on the basis of race, color, sex, national origin, age, and religion.
20
APCO standards are organized into three broad areas of concern: Operational Standards, Technical Standards, and Training Standards. For CTOs, the __________ are of a special importance.
21
According to Kolb’s model of the Experiential Learning Cycle, the __________ step consists of making sense of the task and the skills required and how they fit into the bigger picture of the job.
22
Adult learners need __________ to ensure they are getting a return on their efforts in learning.
23
The __________ rating is used when a trainee does not demonstrate improvement in a specific area of performance after being exposed to multiple training methods.
24
What are the seven Cs of effective communication?
25
In the communications cycle, the person who initiates the communication (CTOs in most training situations) is referred to as the __________.
26
__________ refers to the situation in which the communication occurs.
27
Communication can be categorized as __________, __________, and __________.
28
According to the text, equal emphasis on __________, __________, and __________ in a CTO program helps maintain a balanced system.
29
When CTOs provide constructive feedback, it helps trainees feel valued, positively reinforces correct performance, and creates openness to constructive criticism when needed.
30
A PIP is used throughout the training process periodically but always used for remedial training.
31
According to the text, when speaking in court, the more information and detail you can give in your responses the better, even when the answer only requires a yes/no response.
32
The comments section of the DOR can be used as a motivational tool as well as for evaluation purposes.
33
Trainees should never work a position alone and should not be separated from the CTO until the appropriate training cycle is completed.
34
Since on-the-job testing consists of practical application, it never mirrors some of the components in the academic phase.
35
The CTO should state the performance to be improved; be specific and cite examples prior to implementing a performance improvement plan.
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