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Inglés para Call Center

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Inglés para Call Center

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About this activity

Prueba práctica de atención

Created by

Bileidy
Bileidy
Dominican Republic

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Inglés para Call Center
 

Inglés para Call CenterOnline version

Prueba práctica de atención

by Bileidy
1

¿Cuál es un saludo educado para iniciar una llamada de servicio al cliente?

2

¿Qué frase demuestra escucha activa?

3

¿Cómo indicarías la transferencia de la llamada de forma cortés?

4

Si no conoces la respuesta, ¿qué debes decir?

5

¿Cómo te disculpas por una demora?

6

¿Cuál es una forma adecuada de cerrar la llamada?

7

Si el problema no se resuelve, ¿qué opción sugerirías?

8

Para confirmar datos, ¿qué frase es adecuada?

9

¿Cómo pediría repetir algo de forma educada?

10

¿Qué deberías hacer al final de la llamada?

Explicación

Uso de un saludo claro y cortés facilita la atención.

Confirma comprensión y ofrece solución.

Frase cortés y clara para derivar a otro equipo.

Comprometerse a consultar y volver con respuesta.

Mostrar empatía por la espera del cliente.

Cierre cortés que agradece y despide.

Ofrece alternativas sin prometer más de lo posible.

Verificar datos clave del cliente.

Cortesía al solicitar aclaración.

Recapitulación de siguientes pasos y cierre cordial.

 
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