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About this activity

Guía A–Z para atención al cliente

Created by

Yennifer
Yennifer
Mexico

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Servicio
 

ServicioOnline version

Guía A–Z para atención al cliente

by Yennifer
A
B
C
D
E
F
G
H
I
J
L
M
N
O
P
Q
R
S
T
U
V
Z

Empieza por A

Capacidad de atender y orientar al cliente.

Empieza por B

Ventajas o mejoras que aporta el servicio al cliente.

Empieza por C

Intercambio claro y efectivo de información.

Empieza por D

Accesibilidad y pronta respuesta para el cliente.

Empieza por E

Escuchar para entender, sin interrumpir, empatía.

Empieza por F

Mantener al cliente y fomentar su lealtad.

Empieza por G

Planificación y coordinación de acciones de servicio.

Empieza por H

Transparencia y veracidad en la interacción.

Empieza por I

Datos útiles y relevantes para el cliente.

Empieza por J

Priorizar información y procesos para claridad.

Empieza por L

Uso adecuado del idioma y tono adecuado.

Empieza por M

Impulso para superar expectativas y servir mejor.

Empieza por N

Búsqueda de acuerdos beneficiosos para ambas partes.

Empieza por O

Poner al cliente en el centro de la acción.

Empieza por P

Tolerancia y calma ante consultas o quejas.

Empieza por Q

Expresión de insatisfacciones a atender y resolver.

Empieza por R

Solución rápida y efectiva de problemas.

Empieza por S

Prácticas que garantizan continuidad y ética.

Empieza por T

Respeto y comprensión ante diferencias.

Empieza por U

Reconocer y actuar ante situaciones prioritarias.

Empieza por V

Confirmar entender y validar necesidades.

Empieza por Z

Área identificada para optimizar procesos.

 
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