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Trivia: Comunicación efectiva en terreno MLA

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Trivia: Comunicación efectiva en terreno MLA

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Clave para brigadistas MLA

Created by

Ewelyn Aguilera
Ewelyn Aguilera
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Trivia: Comunicación efectiva en terreno MLA
 

Trivia: Comunicación efectiva en terreno MLAOnline version

Clave para brigadistas MLA

by Ewelyn Aguilera
1

¿Qué significa la reactancia psicológica en una visita en terreno MLA?

2

¿Qué indica el Modelo VAP en la comunicación?

3

¿Qué palabra genera apertura según la autoeficacia comunicacional?

4

¿Cuál es un objetivo del uso de VAP ante un rechazo del cliente?

5

¿Qué busca evitar la autoeficacia en terreno?

6

En la situación: «No soy el dueño», ¿qué permite la norma para autorizar ingreso?

7

¿Qué frase inicial ayuda a abrir la conversación?

8

¿Qué se busca comunicar al cliente para protegerlo?

9

¿Qué idea resume la regla de oro de la interacción en terreno MLA?

Explicación

La reactancia es una resistencia natural al sentirse limitado, no mala voluntad.

VAP es la estructura: validar emociones, explicar beneficios y proponer soluciones.

Palabras como Entiendo validan emociones y reducen confrontación.

Validar, argumentar con beneficio y proponer invita a avanzar.

La autoeficacia reduce la resistencia con lenguaje y tono adecuados.

Si es arrendatario, contrato faculta; si no, Decreto 327 autoriza a mayor presente.

Presentarse humaniza y abre diálogo.

La reencuadre hacia beneficio es clave en VAP.

Seguir el orden VAP facilita apertura y confianza.

 
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