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Identificación de necesidad del cliente

Created by

Luis Luna
Luis Luna
Mexico

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Identificación de necesidad del cliente

by Luis Luna
1

¿Cuál es el objetivo principal de identificar las necesidades del cliente?

2

¿Cuál es el primer paso del método?

3

Las entrevistas con usuarios sirven para:

4

Qué herramienta ayuda a conocer necesidades reales?

5

Interpretar datos significa:

6

Las necesidades del cliente deben expresarse:

7

¿Cuál es el tercer paso?

8

Organizar necesidades permite:

9

¿Qué ayuda a priorizar necesidades?

10

El cuarto paso consiste en:

11

¿Por qué es importante escuchar al cliente?

12

Qué método puede utilizarse para recolectar datos?

13

Las necesidades pueden ser:

14

El cliente expresa necesidades mediante:

15

¿Cuál es el último paso del método?

16

Reflexionar sobre el proceso permite:

17

Una necesidad bien identificada ayuda a:

18

¿Qué ocurre si no se identifican bien las necesidades?

19

La identificación de necesidades pertenece principalmente a:

20

Las necesidades del cliente ayudan a definir:

21

¿Cuál es un ejemplo de necesidad del cliente?

22

¿Qué técnica ayuda a comprender problemas del usuario?

23

El análisis de necesidades busca:

24

¿Por qué son importantes las necesidades implícitas?

 
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