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Negociación y Resolución de Conflictos

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Negociación y Resolución de Conflictos

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About this activity

Técnicas y fundamentos clave

Created by

Ángel Luz
Ángel Luz
Bolivia

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Negociación y Resolución de Conflictos
 

Negociación y Resolución de ConflictosOnline version

Técnicas y fundamentos clave

by Ángel Luz
1

¿Qué es la BATNA en negociación?

2

¿Cuál es un paso esencial para resolver conflictos?

3

¿Qué técnica fomenta una comunicación efectiva?

4

En negociación, ¿qué significa ganar-ganar?

5

¿Qué es el marco de negociación basándose en intereses?

6

¿Qué evitar en una negociación para no escalar el conflicto?

7

¿Qué papel tiene la empatía en resolución de conflictos?

8

¿Qué es una concesión estratégica?

9

¿Cuál es una señal de negociación estructurada?

10

¿Qué indica un acuerdo de salida en conflicto?

Explicación

La BATNA es la alternativa si no hay acuerdo.

Conocer intereses evita soluciones superficiales.

La escucha activa confirma entendimiento y reduce malentendidos.

Se busca un resultado beneficioso para todos.

Explora por qué quiere cada parte lo acordado.

Mantener el foco en el problema y no en la persona.

La empatía mejora rapport y acuerdos sostenibles.

Pequeñas concesiones pueden desbloquear acuerdos.

Las propuestas con criterios facilitan evaluación.

Un protocolo de salida evita reaberturas.

 
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