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Ustedes trabajan como asesores virtuales de una empresa. Deberán analizar cada situación presentada y elegir la mejor respuesta para resolver el problema del cliente de manera empática, rápida y profesional: Un cliente escribe por chat:
“Llevo dos días esperando respuesta y nadie me ayuda. Estoy muy molesto con el servicio.”

Created by

bibiana sepulveda
bibiana sepulveda
Colombia

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Actividad interactivaOnline version

Ustedes trabajan como asesores virtuales de una empresa. Deberán analizar cada situación presentada y elegir la mejor respuesta para resolver el problema del cliente de manera empática, rápida y profesional: Un cliente escribe por chat: “Llevo dos días esperando respuesta y nadie me ayuda. Estoy muy molesto con el servicio.”

by bibiana sepulveda
1

¿Cuál debe ser la primera reacción del asesor?

Escoge una o varias respuestas

2

¿Qué herramienta digital podría ayudar a responder más rápido?

Escoge una o varias respuestas

3

¿Cuál sería la mejor respuesta?

 
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