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ABC: Pasos para resolver conflictos

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ABC: Pasos para resolver conflictos

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Guía de resolución de conflictos

Created by

sofia pedraza
sofia pedraza
Colombia

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ABC: Pasos para resolver conflictos
 

ABC: Pasos para resolver conflictosOnline version

Guía de resolución de conflictos

by sofia pedraza
1

¿Cuál es el primer paso para resolver un conflicto?

2

¿Qué técnica ayuda a entender al otro mejor durante una conversación?

3

¿Cómo se debe expresar emociones en un conflicto para ser constructivo?

4

¿Qué significa buscar intereses comunes entre las partes?

5

¿Qué se debe hacer al generar opciones de solución?

6

¿Cómo se deben evaluar las opciones de resolución?

7

¿Qué implica acordar un plan de acción tras la resolución?

8

¿Qué paso es clave para implementar el acuerdo?

9

¿Qué método ayuda a prevenir futuros conflictos?

10

¿Qué rol juega la empatía en la resolución de conflictos?

Explicación

Identificar el problema y las posiciones es esencial para enfocar la conversación y entender intereses.

Escuchar activamente permite comprender necesidades y evita malentendidos.

El enfoque en I-statements reduce defensividad y facilita acuerdos.

Encontrar intereses compartidos facilita soluciones mutuamente beneficiosas.

Las opciones variadas aumentan la probabilidad de un acuerdo.

Considerar efectos ayuda a seleccionar soluciones viables.

Un plan claro evita que vuelva a surgir el conflicto.

La ejecución y comunicación son esenciales para que el acuerdo funcione.

La revisión ayuda a ajustar procesos y evitar recurrencias.

La empatía crea un clima de respeto y colaboración.

 
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