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Hospitalidad y Alojamiento

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Hospitalidad y Alojamiento

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About this activity

identificar conceptos, abreviaturas y procesos básicos del área de alojamiento, recepción y servicio al huésped, fortaleciendo la comprensión del vocabulario técnico empleado en la industria hotelera.

Created by

Camila Castillo
Camila Castillo
Mexico

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Hospitalidad y Alojamiento
 

Hospitalidad y AlojamientoOnline version

identificar conceptos, abreviaturas y procesos básicos del área de alojamiento, recepción y servicio al huésped, fortaleciendo la comprensión del vocabulario técnico empleado en la industria hotelera.

by Camila Castillo
1

¿Qué significa ADR en hotelería?

2

¿Qué incluye normalmente el American Breakfast?

3

Qué es un All Inclusive?

4

Qué empleado realiza el cierre del día en un hotel?

5

Qué significa Check In?

6

Qué es un Bell Boy?

7

Qué significa Full House?

8

Que son las Connecting Rooms?

9

Qué significa CRM?

10

Qué es un Day Use?

11

Compañía dedicada a contratación de personal.

12

Hotel que está conformado totalmente por suites.

13

Áreas de servicio en un hotel, usualmente no vistas por los clientes.

14

Tarjeta de registro que llenan los huéspedes al hacer check in. Contiene frases de bienvenida junto a las normas de régimen interior del hotel y los datos referidos a la estancia del huésped.

15

Comida realizada por la mañana entre el desayuno y el almuerzo.

16

Número de habitaciones asignadas a un grupo en el hotel.

17

Transferir a un huésped a una habitación diferente. El cambio debe de ser con el huésped presente.

18

Full House, hotel al 100% capacidad.

19

Consolidación de un alquiler, reserva o final de turno o de día.

20

Software utilizado para administrar la relación de clientes, base de datos de clientes.

 
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