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ISO 9001: Cuestionario

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ISO 9001: Cuestionario

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About this activity

Test sobre la norma ISO 9001.

Created by

Luis Angel Hernández Durán
Luis Angel Hernández Durán
Mexico

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ISO 9001: Cuestionario
 

ISO 9001: CuestionarioOnline version

Test sobre la norma ISO 9001.

by Luis Angel Hernández Durán
1

¿Qué indica el enfoque de procesos en ISO 9001?

2

¿Cuál es un requisito clave de liderazgo en ISO 9001:2015?

3

¿Qué significa 'contexto de la organización' en ISO 9001?

4

¿Qué se espera en la planificación de ISO 9001?

5

¿Qué se considera 'información documentada' en ISO 9001:2015?

6

¿Qué exige la operación en ISO 9001?

7

¿Qué implica la evaluación del desempeño en ISO 9001?

8

¿Qué papel juegan las no conformidades en ISO 9001?

9

¿Qué es la mejora continua en ISO 9001?

10

¿Qué se espera de los requisitos de apoyo (Recursos, Competencia, Información) en ISO 9001?

Explicación

El enfoque por procesos considera interacciones entre procesos para lograr resultados coherentes.

La dirección debe demostrar liderazgo y centrarse en la satisfacción del cliente.

Se analizan factores internos y externos que influyen en la calidad.

La planificación debe establecer riesgos, oportunidades y metas.

Incluye documentos y registros que demuestran el sistema funciona.

La operación debe garantizar que los productos/servicios cumplen requisitos.

Se usan indicadores para tomar acciones de mejora.

Las no conformidades deben gestionarse para evitar recurrencias.

Busca mejoras sostenibles mediante el ciclo PDCA.

La organización debe asegurar recursos, competencia y comunicación para el sistema.

 
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