Problem Solving Mastery

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Med-level quiz on problem solving steps and tips

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Aubree Garman

United States

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Problem Solving Mastery


Problem Solving MasteryOnline version Med-level quiz on problem solving steps and tips by Aubree Garman 1 What is the first step of the Problem Solving Wheel in this course? a Act / Try the Solution b What is the problem? c What do you know? d What do you need to know? 2 Which sources provide facts in the 'What do you know?' step? a Only facts from reports b Your assumptions and guesses c Facts presented by the situation itself and facts known by you d Only police policies 3 In the 'What do you need to know?' step, what is the problem solvers’ common trap? a They may not realize information or skills are missing b They ignore laws and policies c They always have all data needed d They rely on others to decide 4 What phrase should problem solvers use in the 'Use resources' step instead of 'Tell me what to do'? a I don’t know anything b Tell me what to do c How can I figure this out? d Give me the final answer 5 Which criteria should an action plan meet in the 'Act / Try the solution' step? a Legal, ethical, and reasonable b Fast, cheap, and easy c Only ethical and speedy d Only legal 6 What question guides evaluation in the 'Evaluate the solution' step? a Was it popular? b Did it work? c Did I enjoy it? d Was it loud? 7 What unique capability may require a direct route from Step 1 to Step 5? a Lack of resources b routine paperwork c Immediate threat to safety d When a supervisor approves 8 What is the WSCJTC Problem Solving Wheel primarily used for? a Data entry only b Solving problems in public safety work c Marketing training d Scheduling shifts 9 Which term best describes the process of turning unknowns into knowns? a Ignoring gaps b Finalizing assumptions c Random guessing d Shopping list of information, skills, and expertise 10 What is the main focus of the 'Identification' stage in the alternate process? a What is the problem and who is affected b What is the final solution c How to avoid the problem d What resources exist only on campus 11 In problem solving, what should you do with barriers identified in 'Plan to Address'? a Wait for permission b Blame others c Develop ways to overcome them d Ignore them 12 What should you do after implementing a solution in the wheel process? a Restart from step 1 without evaluation b Ignore results c Evaluate the solution d Document only for legal reasons 13 Which resource is NOT typically listed in 'Resources Available' for unknowns? a Unavailable information b Peers and instructors c Library databases d Campus resources 14 What mindset shift helps academy success according to the tips? a Ownership of learning b Waiting for guidance c Passive listening d Just memorizing facts 15 Which four adult-learning characteristics are highlighted? a Lecturer-centric, content-only, passive b Rote memorization, speed, isolation, repetition c Experience, relevance, problem-centeredness, involvement d Tests-only and grading focus 16 What is a key skill in the 'Study Skills' table under Task Management? a Ignore obstacles b Rely on others to plan c Identify obstacles and plan to address d React without planning 17 What testing prep tip emphasizes reviewing goals and outcomes? a Focus only on lectures b Study only the night before c Skip goals and review only notes d Review Learning Goals and Outcomes for each class 18 What should you do if you don’t know an answer on a test according to the guide? a Flag it and come back if you have time b Change your previous answers c Guess randomly d Skip the question entirely 19 What is a recommended strategy for reducing test anxiety? a Crush all material the night before b Avoid any review sessions c Only study with peers keeping silence d Space out studying and review regularly 20 How should you approach 'All of the above' in True/False style questions? a Only when explicitly stated b Always choose All of the above c Never choose All of the above d If two statements are true, all of the above is likely true 21 What does the 'None of the above' option require to be true? a Two statements must be true b None of the statements can be true c All statements must be true d One statement must be true 22 Which step includes asking: 'What else do you need to know, since it can’t be avoided?' a Use resources and identify solutions b What is the problem? c What do you need to know? d Act / Try the solution 23 What should you do during 'Use resources' to turn unknowns into knowns? a Make up facts b Ignore missing pieces c Wait for instruction d Research and coordinate with others 24 In the Problem Solving Wheel, what is the role of 'Evaluate the Solution'? a Create a new problem b Publish findings immediately c Determine if the solution worked and what to adjust d Ignore results 25 Which publication developed the Wheel used in this course? a Washington State Criminal Justice Training Commission b Oregon DPSST c National Police Foundation d FBI Academy 26 What is emphasized about immediate action in emergencies in the notes? a Only use steps in training drills b Never skip steps c Always avoid direct action d Direct route from problem to action when needed 27 What is highlighted as essential for academy to be successful? a Active participation and teamwork b Rigid study schedules without discussion c Solving alone d Silent listening 28 What skill is described as a learned ability, not luck? a Ability b Fortune c Talent d Skill 29 What is one recommended practice for test preparation from the tips? a Discuss possible test questions with peers b Never discuss tests c Ignore instructor emphasis d Cram the night before 30 What should you do with your study materials to stay organized? a Keep them in separate folders b Only bring a notebook c Have all materials on hand d Leave materials at home 31 What does the 'What do you know?' step encourage? a Discard past experiences b Brainstorm and share knowledge c Only rely on new information d Keep knowledge to yourself 32 Which term describes the problem-solving mindset of asking, 'How can I figure this out?' a Dependence b Apathy c Compliance d Self-reliance 33 Which page contains the WSJTC problem solving wheel diagram? a Page 1 b Page 4 c Page 8 d Page 2 of the packet Feedback 1 Identify the problem to set the scope. 2 Facts come from the situation and your knowledge. 3 Missing information prompts a shopping list of needs. 4 Proactive inquiry drives solving. 5 Plans must be legal, ethical, and reasonable. 6 Assess effectiveness and consider alternatives. 7 Immediate threats skip steps for quick action. 8 Wheel is for telecommunicator problem solving. 9 Identify missing items to research. 10 Identify problem, impact, barriers, and affected parties. 11 Plan to address barriers to success. 12 Assessment determines if further action is needed. 13 Seek available resources to turn unknowns into knowns. 14 Active engagement and ownership aid learning. 15 Adult learning emphasizes experience and relevance. 16 Plan for obstacles to avoid getting stuck. 17 Align study with defined goals. 18 Mark and revisit; you don’t have to answer all correctly. 19 Distributed practice lowers anxiety. 20 Two or more correct statements often make All of the above correct. 21 If any statement is true, None of the above is false. 22 Clarify what information is missing. 23 Take initiative to gather information. 24 Assessment guides next steps. 25 Wheel originated from WS CJTC. 26 Direct route is for immediate threats. 27 Engagement and collaboration are key. 28 A skill is developed and repeatable. 29 Peer discussion helps anticipate items. 30 Organization supports effective study. 31 Leverage existing knowledge and experience. 32 Proactive self-reliance enhances outcomes. 33 Wheel diagram is on the second page.

Problem Solving Mastery

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Problem Solving MasteryOnline version

by Aubree Garman

What is the first step of the Problem Solving Wheel in this course?

Which sources provide facts in the 'What do you know?' step?

In the 'What do you need to know?' step, what is the problem solvers’ common trap?

What phrase should problem solvers use in the 'Use resources' step instead of 'Tell me what to do'?

Which criteria should an action plan meet in the 'Act / Try the solution' step?

What question guides evaluation in the 'Evaluate the solution' step?

What unique capability may require a direct route from Step 1 to Step 5?

What is the WSCJTC Problem Solving Wheel primarily used for?

Which term best describes the process of turning unknowns into knowns?

What is the main focus of the 'Identification' stage in the alternate process?

In problem solving, what should you do with barriers identified in 'Plan to Address'?

What should you do after implementing a solution in the wheel process?

Which resource is NOT typically listed in 'Resources Available' for unknowns?

What mindset shift helps academy success according to the tips?

Which four adult-learning characteristics are highlighted?

What is a key skill in the 'Study Skills' table under Task Management?

What testing prep tip emphasizes reviewing goals and outcomes?

What should you do if you don’t know an answer on a test according to the guide?

What is a recommended strategy for reducing test anxiety?

How should you approach 'All of the above' in True/False style questions?

What does the 'None of the above' option require to be true?

Which step includes asking: 'What else do you need to know, since it can’t be avoided?'

What should you do during 'Use resources' to turn unknowns into knowns?

In the Problem Solving Wheel, what is the role of 'Evaluate the Solution'?

Which publication developed the Wheel used in this course?

What is emphasized about immediate action in emergencies in the notes?

What is highlighted as essential for academy to be successful?

What skill is described as a learned ability, not luck?

What is one recommended practice for test preparation from the tips?

What should you do with your study materials to stay organized?

What does the 'What do you know?' step encourage?

Which term describes the problem-solving mindset of asking, 'How can I figure this out?'

Which page contains the WSJTC problem solving wheel diagram?