New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Quiz
Quiz

Experiencia de Atención al Cliente: Juego Educativo

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Experiencia de Atención al Cliente: Juego Educativo

Quiz

Played 0
Create copy

About this activity

Juego de atención al cliente

Created by

ANDRES FELIPE BAUTISTA FORERO
ANDRES FELIPE BAUTISTA FORERO
Colombia

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Experiencia de Atención al Cliente: Juego Educativo
 

Experiencia de Atención al Cliente: Juego EducativoOnline version

Juego de atención al cliente

by ANDRES FELIPE BAUTISTA FORERO
1

¿Qué actitud clave mantener para una experiencia memorable desde la primera atención?

2

¿Qué demuestra que comprendes las necesidades del cliente?

3

Para ser proactivo, ¿qué debes hacer?

4

¿Qué práctica promueve la honestidad y congruencia?

5

¿Qué implica enseñar y orientar al cliente?

6

¿Qué actitud conserva la profesionalidad en todo momento?

7

¿Qué significa ser proactivo en atención al cliente?

8

¿Cómo se desarrolla empatía con el cliente?

9

¿Qué práctica mejora la comunicación con el cliente?

10

¿Qué fomenta el aprendizaje continuo en atención al cliente?

Explicación

El lenguaje corporal positivo transmite confianza y ayuda a comprender al cliente.

Confirmar lo pedido garantiza que todos quedan alineados con la necesidad.

La proactividad implica anticipar y ofrecer respuestas útiles.

La honestidad genera confianza y coherencia entre palabras y acciones.

Una guía clara ayuda al cliente a sacar máximo beneficio.

La profesionalidad mantiene credibilidad y confianza.

La proactividad sorprende positivamente al cliente.

La escucha activa valida lo que el cliente siente.

La claridad y consistencia facilitan la comprensión mutua.

Aprender y mejorar garantiza mejorar la experiencia.

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.