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Filosofías de calidad

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Filosofías de calidad

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Quiz sobre Deming, Feigenbaum, Crosby, Juran e Ishikawa

Created by

Diego Reyes Oliver
Diego Reyes Oliver
Mexico

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Filosofías de calidad
 

Filosofías de calidadOnline version

Quiz sobre Deming, Feigenbaum, Crosby, Juran e Ishikawa

by Diego Reyes Oliver
1
QR

¿Qué ciclo de Deming describe Planear, Hacer, Verificar y Actuar (PDCA)?

2
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¿Qué propone Feigenbaum como enfoque de calidad?

3

¿Qué define Crosby como calidad?

4
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Trilogía de calidad de Juran incluye:

5

Para qué sirve el Diagrama de Ishikawa (causa-efecto)?

6
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El SPC se enfoca en

7

Según Crosby, el costo de la calidad incluye

8

¿Qué propone Feigenbaum sobre producto y proceso?

9
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¿Qué describe el objetivo de la Calidad Total de Deming?

10
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Qué representa el término 'conformidad a requisitos' de Crosby?

Explicación

PDCA es el ciclo de Deming para mejorar procesos; DMAIC es de Seis Sigma, KAIZEN es mejora continua, SOP son procedimientos.

Feigenbaum acuñó la Calidad Total (TQC). Seis Sigma es otra metodología; TQC es un enfoque global.

Crosby enfatiza la prevención y el objetivo de cero defectos y conformidad a requisitos.

Juran propone planeación, control y mejora para gestionar la calidad de forma global.

El diagrama de Ishikawa ayuda a desglosar causas para un problema específico.

El SPC utiliza datos para monitorear y controlar procesos estadísticamente.

Los costos de calidad se deben invertir en prevenir y evaluar para evitar fallas.

Feigenbaum aboga por una visión integrada de calidad en producto y proceso.

Deming propone eliminar variabilidad mediante mejora continua y procesos.

Conformidad a requisitos significa cumplir exactamente lo que el cliente especifica.

 
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