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Grupo 3

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Grupo 3

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Played 3 %Accuracy 67 Average time 06:46
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Formación Servicio al cliente
Formación Servicio al cliente
Colombia

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Grupo 3
 

Grupo 3Online version

Buena suerte:)

by Formación Servicio al cliente
1

1.¿Qué función cumplen los dispositivos denominados PV Links en el sistema Generac?

2

2.¿Cuál es la capacidad de almacenamiento y de entrega de energía de cada módulo de batería Generac?

3

3.En el inversor de Generac, ¿qué significa que aparezca el estado "Islanded"?

4

4.Un cliente se comunica por un cheque de "Instala y Gana" para solicitar información sobre el mismo. Tú recibes el contacto y debes notificarlo en el grupo de contabilidad, etiquetando

5

Al momento de crear un CR, en el campo “Additional Service Type”, ¿qué opción se debe seleccionar según el horario de gestión?

6

Al realizar validaciones en sistemas de microinversores, ¿qué elemento debe verificarse obligatoriamente antes de proceder con cualquier diagnóstico?

7

Si un cliente desea saber en qué parte de su factura de luma aparece el beneficio de MN y cuánto tiempo debe esperar para verlo ¿cuál sería tu respuesta correcta?

8

Un cliente informa que su batería Anker no energiza la casa cuando se va la luz de LUMA. Según el manual de validaciones, ¿cuál es el primer paso que se debe realizar para identificar si el fallo está en la batería o en el Transfer Switch (ATS)?

9

¿Cómo se debe crear un ticket cuando un cliente presenta problemas con el transfer para sistemas Anker?

10

10. ¿Qué significa o qué le está ocurriendo al sistema de un cliente cuando en la plataforma de monitoreo del inversor aparece el estado "Islanded" (Modo Isla)?

 
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