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Conflictos: Quiz

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Conflictos: Quiz

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Conoce y entiende conflictos

Created by

PAOLA
PAOLA
Mexico

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Conflictos: Quiz
 

Conflictos: QuizOnline version

Conoce y entiende conflictos

by PAOLA
1

¿Qué es un conflicto?

2

¿Cuál es el primer paso en la resolución de conflictos?

3

¿Qué método ayuda a resolver conflictos de manera pacífica?

4

En conflictos laborales, ¿qué objetivo suele perseguirse?

5

¿Qué tipo de conflicto surge por intereses diferentes entre actores?

6

¿Qué papel juega la comunicación en la gestión de conflictos?

7

¿Qué aporta la negociación en un conflicto?

8

¿Qué es la desescalada de conflictos?

9

¿Qué técnica ayuda a entender la perspectiva de la otra parte?

10

¿Qué factor facilita la prevención de conflictos en comunidades?

Explicación

Se trata de diferencias que generan tensión entre actores.

Reconocer el problema facilita buscar soluciones.

La mediación facilita acuerdos con un tercero neutral.

Los objetivos son mejorar condiciones y productividad.

Se basa en diferencias de objetivos o beneficios.

La comunicación clara evita interpretaciones erróneas.

Busca soluciones aceptables para todos.

Disminuye la intensidad para negociar mejor.

La empatía facilita acuerdos y confianza.

La participación y reglas claras previenen tensiones.

 
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