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Inteligencia Emocional y Protocolo (V/F)

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Inteligencia Emocional y Protocolo (V/F)

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About this activity

Quiz sobre emociones y normas

Created by

Isaa Ruiz
Isaa Ruiz
Colombia

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Inteligencia Emocional y Protocolo (V/F)
 

Inteligencia Emocional y Protocolo (V/F)Online version

Quiz sobre emociones y normas

by Isaa Ruiz
1

La inteligencia emocional ayuda a controlar las emociones. (V/F)

2

El protocolo y la etiqueta significan exactamente lo mismo. (V/F)

3

Una buena presentación personal genera confianza en los clientes. (V/F)

4

El código de ética orienta el comportamiento de los trabajadores. (V/F)

5

Las microfinancieras solo prestan dinero a grandes empresas. (V/F)

6

La resiliencia es la capacidad de superar dificultades. (V/F)

7

Un colaborador debe aceptar regalos de clientes siempre. (V/F)

8

La comunicación verbal y no verbal influyen en el servicio al cliente. (V/F)

9

La inteligencia emocional solo sirve en la vida personal. (V/F)

10

El cliente objetivo se identifica según políticas de la entidad. (V/F)

 
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