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About this activity

FORMACIÓN

Created by

Afkia Caicedo
Afkia Caicedo
Colombia

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FORMACIÓN

by Afkia Caicedo
1

Escenario Llegas a una farmacia y notas que un producto que normalmente rota muy bien lleva varios días con bajo movimiento. El regente te dice rápidamente: “Sí se vende… pero menos que antes.” ¿Cuál sería la mejor pregunta para descubrir la necesidad real?

2

Durante la visita, el auxiliar de farmacia te dice: “El producto sí sale… pero casi siempre cuando el cliente lo pide directamente.” ¿Cuál es la mejor pregunta para descubrir la necesidad real?

3

Escenario Al revisar el punto de venta notas que hay inventario suficiente, pero la rotación sigue baja. El regente comenta: “La gente pregunta mucho… pero al final lleva otra opción.”

4

En la farmacia te dicen: “El producto rota bien algunos días, pero otros casi no se mueve.” ¿Cuál sería la pregunta más estratégica?

5

Un auxiliar comenta: Muchos clientes preguntan por el producto… pero varios no regresan por la recompra. ¿Qué pregunta ayuda a descubrir la necesidad real?

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Water is composed of two hydrogen atoms and one oxygen atom: H2O.

Plants take in CO2 and release oxygen during photosynthesis.

Mitochondria generate most of the cell’s ATP energy.

 
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