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Ventas y Atención al Cliente

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Ventas y Atención al Cliente

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About this activity

Quiz sobre ventas y servicio al cliente

Created by

Elias
Elias
Honduras

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Ventas y Atención al Cliente
 

Ventas y Atención al ClienteOnline version

Quiz sobre ventas y servicio al cliente

by Elias
1

¿Cuál es la mejor técnica para cerrar una venta sin presionar al cliente?

2

Cuando un cliente pregunta por precio, ¿qué debe hacer el agente?

3

¿Qué acción mejora la atención al cliente durante una venta?

4

¿Qué es importante hacer tras una objeción del cliente?

5

¿Qué rol cumple la empatía en ventas y atención?

6

¿Qué indica una buena pregunta de descubrimiento?

7

En servicio al cliente, ¿qué significa ‘upselling’ correcto?

8

¿Qué actitud favorece la fidelización durante la venta?

9

¿Qué técnica ayuda a aclarar dudas del cliente?

10

¿Qué debe evitarse para una experiencia de venta positiva?

Explicación

Explicar beneficios y confirmar interés ayuda a cerrar sin presión.

Enfatizar valor y alternativas refuerza la decisión.

La escucha activa alinea la oferta con necesidades.

Responder con datos y alternativas reduce dudas.

La empatía crea confianza y facilita decisiones.

Las preguntas de descubrimiento descubren necesidades.

Upselling debe aportar valor y relevancia.

El seguimiento construye relación y confianza.

Resumir y confirmar evita malentendidos.

Interrumpir dañar la relación y confianza.

 
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