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Root Cause Rescue: Fishbone & 5 Whys

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Root Cause Rescue: Fishbone & 5 Whys

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About this activity

RCA tools in action

Created by

Omar Muassess
Omar Muassess
United Arab Emirates

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Root Cause Rescue: Fishbone & 5 Whys
 

Root Cause Rescue: Fishbone & 5 WhysOnline version

RCA tools in action

by Omar Muassess
1

What is the main purpose of a Fishbone Diagram (Ishikawa)?

2

Which categories are commonly used on a Fishbone Diagram?

3

What is the purpose of the 5 Whys technique?

4

In a combined use, what view does the Fishbone provide?

5

What is a typical outcome of applying the 5 Whys technique?

6

True or False: 5 Whys should only be used to find a symptom, not a root cause.

7

Which is NOT a standard Fishbone category?

8

Which scenario best illustrates using the 5 Whys on a machine issue?

9

When should you use 5 Whys versus Fishbone in RCA?

10

Who developed the Fishbone Diagram?

Feedback

The Fishbone broadens view to categorize causes, not just predict or cost.

These six Ms help organize potential causes across areas.

Asking why repeatedly helps uncover the underlying system failure.

Fishbone maps broad causes before drilling down with 5 Whys.

Goal is root cause, not blame or solely symptoms.

5 Whys is designed to reveal root causes, not stop at symptoms.

Price is not among the standard six Ms used in Fishbone.

A concrete problem like a halted line benefits from 5 Whys.

Fishbone maps breadth; 5 Whys dives into a chosen branch.

Named after its creator, Ishikawa.

 
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