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TEST DE AUTOEVALUACIÓN RESERVAS 1

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TEST DE AUTOEVALUACIÓN RESERVAS 1

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INFORMÁTICA

Created by

Alfredo Alvarez higuera
Alfredo Alvarez higuera
Spain

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TEST DE AUTOEVALUACIÓN RESERVAS 1
 

TEST DE AUTOEVALUACIÓN RESERVAS 1Online version

INFORMÁTICA

by Alfredo Alvarez higuera
1

Opera no permite hacer descuentos sobre la tarifa oficial (RACK).

2

El Source indica el canal por el que el cliente ha hecho la reserva.

3

Para hacer una reserva a un cliente nuevo hay que crear previamente un profile.

4

Fixed Rated sirve para que las tarifas de una habitación no varíen en toda la estancia del cliente.

5

Si nos equivocamos al hacer una reserva podemos borrarla con el botón “Delete”.

6

Para hacer una reserva, con que tengamos los datos de la persona que realiza la reserva es suficiente, los datos del acompañante no son necesarios

7

La relación de un cliente como empleado de una compañía se puede poner en el profile del cliente (en relationship) y queda establecida para cualquier reserva futura del cliente.

8

El Market indica cómo ha conocido el cliente el hotel.

9

Para hacer una reserva, la única opción es a través de Look to Book for Sales

10

El campo Item inventory permite consultar la disponibilidad de extras en la habitación (como una cama supletoria) y añadirlos a la reserva.

11

El campo External References sirve para añadir servicios externos como los de otro canal o una Smartbox

12

Guest Balance indica la cantidad que debe el cliente, incluidos los depósitos que ya ha realizado el cliente.

13

Para buscar una reserva hay que pulsar el botón Manage Reservation.

14

El número de la reserva lo obtenemos al finalizar la reserva y desaparece al cerrarla.

15

Para hacer una reserva, la única opción es a través de Look to Book for Sales.

 
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