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NORMA ISO 20000

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NORMA ISO 20000

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Trabajo de curso. Normas ISO.

Created by

Valerie Loria Umanzor
Valerie Loria Umanzor
Costa Rica

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NORMA ISO 20000
 

NORMA ISO 20000Online version

Trabajo de curso. Normas ISO.

by Valerie Loria Umanzor
1

¿Qué es la norma ISO 20000?

2

¿Quién creó la norma ISO 20000?

3

¿Cuál es uno de los objetivos principales de la ISO 20000?

4

¿Qué ayuda a reducir la ISO 20000?

5

¿Qué busca aumentar la ISO 20000 en los usuarios?

6

¿En cuáles organizaciones puede aplicarse la ISO 20000?

7

¿Por qué es importante la ISO 20000?

8

¿Qué característica tienen los procesos bajo ISO 20000?

9

¿Cuál es una ventaja de implementar ISO 20000?

10

¿Qué representa una desventaja de la norma?

11

¿Quiénes pueden obtener la certificación de ISO 20000?

12

¿Qué debe hacer una persona para obtener la certificación?

13

La norma ISO 20000 puede disminuir los incidentes hasta en:

14

¿Qué fomenta la norma ISO 20000?

15

¿Cuál de las siguientes es una característica de la ISO 20000?

 
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