New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Quiz
Quiz

Juego: Atención al Cliente 10 preguntas

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Juego: Atención al Cliente 10 preguntas

Quiz

(1)
Played 2
Create copy

About this activity

Conoce claves de servicio

Created by

elizabeth Vidal
elizabeth Vidal
Spain

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Juego: Atención al Cliente 10 preguntas
 

Juego: Atención al Cliente 10 preguntasOnline version

Conoce claves de servicio

by elizabeth Vidal
1

¿Qué es la asertividad en la atención al cliente?

2

¿Cuál es la mejor forma de saludar a un cliente en persona o por teléfono?

3

¿Qué aspecto de la comunicación no verbal es clave en el trato al cliente?

4

¿Cómo manejaría una queja en primera instancia?

5

¿Qué significa ‘escucha activa’ en servicio al cliente?

6

¿Qué hacer ante un reclamo bien fundamentado?

7

¿Qué elemento mejora la comunicación verbal con el cliente?

8

¿Cómo debe responderse a una queja repetida?

9

¿Qué es una incidencia en atención al cliente?

10

¿Qué valor aporta la retroalimentación al servicio?

Explicación

La asertividad comunica límites sin atacar.

Un saludo claro crea confianza desde el inicio.

La apertura física transmite atención y empatía.

Escuchar y parafrasear valida al cliente.

La escucha activa evita malentendidos.

Enfócala en resolver, no en señalar culpa.

La claridad evita malentendidos y retrabajo.

La empatía mantiene la relación y facilita solución.

La incidencia necesita seguimiento y cierre.

La retroalimentación impulsa mejoras continuas.

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.