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Resolución de Conflictos: Roles

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Resolución de Conflictos: Roles

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Juego de roles de conflicto

Created by

unad unad
unad unad
United States

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Resolución de Conflictos: Roles
 

Resolución de Conflictos: RolesOnline version

Juego de roles de conflicto

by unad unad
1

En un conflicto entre compañeros, ¿qué es lo primero que debe hacer la persona que escucha?

2

Durante un role play, ¿qué técnica facilita la comunicación entre las partes?

3

Si hay acusaciones, ¿cuál es la mejor respuesta?

4

Qué recurso ayuda a encontrar soluciones en conflicto?

5

En una negociación, ¿qué postura promueve un resultado ganar-ganar?

6

Si la conversación se calienta, ¿qué técnica es recomendable?

7

¿Qué estilo de comunicación reduce malentendidos?

8

Al finalizar, ¿qué action item es útil?

9

En conflicto laboral, ¿qué role es clave?

10

¿Qué actitud favorece la resolución de conflictos?

Explicación

La escucha activa valida el punto de vista y reduce tensiones.

Parafrasear demuestra comprensión y clarifica malentendidos.

Enfocar en hechos evita escaladas emocionales.

La generación de opciones fomenta acuerdos mutuamente satisfactorios.

Comprender intereses permite soluciones creativas.

Una pausa ayuda a reducir la escalada emocional.

Claridad evita interpretaciones erróneas.

Un cierre con responsabilidades evita retrocesos.

Un mediador facilita soluciones justas.

La empatía fomenta confianza y soluciones colaborativas.

 
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