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Logistics Unit 7

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Logistics Unit 7

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Logistics

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Academia Let's Go
Academia Let's Go
Spain

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Logistics Unit 7
 

Logistics Unit 7Online version

Logistics

by Academia Let's Go
1

1. What is "customer service" in logistics?


2

What is a "customer inquiry"?
A) 
B) C) 
D)

3

What is a "complaint"?


4

What is "feedback"?


5

What is "order processing"?


6

What is an "order confirmation"?


7

What is "order tracking"?


8

What is a "delivery note"?


9

What is an "invoice"?


10

What is "after-sales service"?


11

What is a "return"?


12

What is "refund"?


13

What is "customer satisfaction"?


14

What is "service quality"?


15

15. What is "communication" in logistics?


16

What is a "service failure"?


17

What is "problem solving"?


18

What is "response time"?

19

What is "customer retention"?


20

What is the goal of customer service in logistics?


 
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