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Derivación - Baja total / Migración a prepago

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Derivación - Baja total / Migración a prepago

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Played 9 %Accuracy 69 Average time 02:17
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About this activity

¡Impulsemos el conocimiento juntos!

Created by

Liz Garcia
Liz Garcia
Bolivia

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Derivación - Baja total / Migración a prepago
 

Derivación - Baja total / Migración a prepagoOnline version

¡Impulsemos el conocimiento juntos!

by Liz Garcia
1

¿Cuantos días antes de la vigencia se puede realizar el tic en TOMS?

2

¿Según la instrucción operativa que debemos verificar previo a continuar la atención en un cliente B2C?

3

¿Qué condiciones debe cumplir la vigencia del contrato para la "Baja o migración a pp"?

4

¿Qué condiciones debe cumplir la BA?

5

¿Qué es lo que debemos informar al cliente previo a derivarlo por un tic?

6

La derivación por tic debe tener datos requeridos, ¿Cúales son?

Explicación

Importante: Hasta 5 dias antes de la fecha de vencimiento del contrato, se puede derivar el ticket para gestionar la baja.

Importante: Esta solicitud solo puedo pedirla el titular del servicio y es importante que previo a brindar la infromación se sondee con el cliente el motivo o necesidad.

Es necesario considerar que previo a derivar el tic se debe validar que cumpla las condiciones para poder migrar.

Es importante que los datos requeridos esten dentro del TIC, para que este cumpla con los requisitos y no sea rechazado por lo que debes ingresar los datos según la IO.

 
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