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Fashion Trend Store - Customer Service Quiz

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Fashion Trend Store - Customer Service Quiz

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About this activity

customer service basics

Created by

Putri anjani
Putri anjani
Indonesia

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Fashion Trend Store - Customer Service Quiz
 

Fashion Trend Store - Customer Service QuizOnline version

customer service basics

by Putri anjani
1

What is the purpose of the announcement?

2

What should staff do when customers enter the store?

3

What should staff offer to customers?

4

What information should staff provide to customers?

5

What discount is available on jackets this week?

6

Which item has a buy one get one free promotion?

7

Which payment method is mentioned in the listening text?

8

What should staff do if a customer has a complaint?

9

What does good customer service help build?

10

Why is customer satisfaction important for the store?

Feedback

The announcement explains the customer service procedures that staff should follow when helping customers in the store.

Good customer service begins with greeting customers politely when they enter the store.

Staff should offer assistance to help customers find products and answer their questions.

Employees should provide accurate information about product prices, sizes, colors, and promotions to assist customers effectively.

The listening text states that all jackets are available with a 20% discount during the promotion period.

Selected T-shirts are included in the buy-one-get-one-free promotion mentioned in the announcement.

Customers can use several payment methods, including cash, debit cards, credit cards, and digital wallets.

When handling complaints, staff should listen carefully and respond professionally to maintain customer satisfaction.

Good customer service helps create customer satisfaction, which is important for business success.

Satisfied customers are more likely to return to the store and make future purchases

 
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