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FAST QUIZ 2 - VVD

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FAST QUIZ 2 - VVD

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Played 4 %Accuracy 100 Average time 02:34
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Created by

JOSE LUIS RODRIGUEZ CORTES
JOSE LUIS RODRIGUEZ CORTES
Colombia

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FAST QUIZ 2 - VVD
 

FAST QUIZ 2 - VVDOnline version

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by JOSE LUIS RODRIGUEZ CORTES
1

Si un cliente nos contacta quejándose porque lleva mucho tiempo esperando que un artículo vuelva a estar en stock y desea comprar muchos, informamos que debe esperar, se crear el caso y se cierra.

2

Los plazos de entrega de artículos VVD son de 2 a 3 semanas

3

La bandeja a la escalamos casos de esta colección es BO - VVD Incident

4

Podemos cerrar un caso en el equipo de N2 dio autorización de cerrarlo

Escoge una o varias respuestas

5

Si un cliente se contacta porque recibió un artículo VVD roto, es necesario solo la foto del artículo para dar solución

6

Se pueden enviar muestras de lámparas y cubiertos de la colección VVD

7

Se pueden enviar muestras de artículos tapizados

8

Después de facilitar al cliente el TN de envío de una muestra solicitada, podemos cerrar el caso

9

Podemos cancelar pedidos VVD si el cliente titular pasa LOPD y lo solicita

10

Si un pedido VVD aparece retornado (a nuestro almacén), podemos darle reembolso al cliente

11

Para devos comerciales, podemos generar solicitudes de devolución desde Gipi si el artículo no es voluminoso.

12

Las devoluciones de artículos VVD tienen un valor de 9.95 EUR y varía dependiendo del tipo de artículo

 
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