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Taller: Identificación del Contexto Organizacional y Servicio al Cliente

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Taller: Identificación del Contexto Organizacional y Servicio al Cliente

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Played 14 %Accuracy 90 Average time 02:01
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Created by

Karina Quintero
Karina Quintero
Colombia

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Taller: Identificación del Contexto Organizacional y Servicio al Cliente
 

Taller: Identificación del Contexto Organizacional y Servicio al ClienteOnline version

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by Karina Quintero
1

Los pedidos personalizados podían realizarse el mismo día sin restricciones.

2

¿Cómo se llama la microempresa de la historia?

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3

La empresa decidió ignorar la queja de la clienta sobre el error en la torta.

4

¿Qué canal digital hizo que aumentaran las consultas de clientes?

5

¿Quién es la propietaria de la microempresa?

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6

¿Quién respondía los mensajes de los clientes?

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7

¿Cuál fue una fortaleza de la empresa?

8

Aceptar pedidos urgentes puede aumentar el riesgo de errores y retrasos.

9

¿Qué buscaba mantener Laura cuando aumentaron las consultas?

10

¿Qué nombre correcto debía llevar la torta de quinceañera?

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