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Decálogo de Atención al Cliente

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Decálogo de Atención al Cliente

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Played 23 %Accuracy 77 Average time 02:39
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About this activity

Claves para el servicio

Created by

Nadia Pamela Arroyo Rendón
Nadia Pamela Arroyo Rendón
Mexico

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Decálogo de Atención al Cliente
 

Decálogo de Atención al ClienteOnline version

Claves para el servicio

by Nadia Pamela Arroyo Rendón
1

El cliente es primero

2

Qué debes hacer respecto a tus compromisos ante el cliente?

3

Qué significa dar al cliente más de lo que espera?

4

Qué establece la relación entre procesos y satisfacción del cliente?

5

Qué efecto tiene un colaborador insatisfecho?

6

Quién juzga la calidad del servicio?

7

Qué dice el decálogo sobre la posibilidad de mejora?

8

Quiénes somos cuando se trata de satisfacer al Cliente?

 
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