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Quiz: Necesidades y Servicio al Cliente

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Quiz: Necesidades y Servicio al Cliente

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About this activity

Quiz sobre Maslow y calidad de servicio

Created by

Natalia Fernandez
Natalia Fernandez
Colombia

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Quiz: Necesidades y Servicio al Cliente
 

Quiz: Necesidades y Servicio al ClienteOnline version

Quiz sobre Maslow y calidad de servicio

by Natalia Fernandez
1

¿Quién creó la jerarquía de necesidades?

2

¿Cuál es el nivel más básico de la pirámide de Maslow?

3

¿Cuál de las siguientes es una necesidad fisiológica?

4

¿Qué necesidad está relacionada con la protección y la estabilidad?

5

¿Qué necesidad incluye el afecto y el sentido de pertenencia?

6

¿Qué necesidad está relacionada con el éxito y el prestigio?

7

¿Qué es el mapeo de necesidades?

8

¿Qué significa el concepto de "El Espejo Organizacional"?

9

¿Qué afirma el mandamiento "El cliente por encima de todo"?

10

¿Qué ocurre cuando una empresa no cumple lo prometido?

11

¿Qué significa "Fallar en un punto significa fallar en todo"?

12

¿Qué busca la fidelizacion de clientes?

13

¿Qué herramienta ayuda a medir la satisfaccion del cliente?

14

¿Por que es importante un buen ambiente laboral?

15

¿Quienes califican realmente la calidad del servicio?

 
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