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Tema 1 Juego de autoevaluación Comunicar con claridad y propósito

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Tema 1 Juego de autoevaluación Comunicar con claridad y propósito

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Recurso de autoevaluación de los conocimientos adquiridos en la sesión 1

Created by

Luis Alberto Jimenez Alcantara
Luis Alberto Jimenez Alcantara
Mexico

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Tema 1 Juego de autoevaluación Comunicar con claridad y propósito
 

Tema 1 Juego de autoevaluación Comunicar con claridad y propósitoOnline version

Recurso de autoevaluación de los conocimientos adquiridos en la sesión 1

by Luis Alberto Jimenez Alcantara
1

Un área solicita a otra el envío de un formato, pero el mensaje solo dice: “Mándelo lo antes posible”. Al revisarlo, el equipo decide corregirlo e incluir fecha límite, formato, canal de envío y responsable de seguimiento.

2

Una estudiante llega molesta porque no recibió respuesta a su correo. Antes de contestar, el personal identifica que la situación no requiere solo informar, sino también escuchar, reducir la tensión y explicar el siguiente paso con respeto.

3

Una trabajadora administrativa está por responder: “Usted no siguió instrucciones”, pero antes revisa el expediente y decide escribir: “Recibimos su solicitud el martes; para continuar, hace falta adjuntar el comprobante en PDF”.

4

Una persona usuaria pregunta por los requisitos de un trámite. El personal administrativo no solo le indica dónde consultar la convocatoria, sino que le explica qué apartado revisar, qué documentos preparar y por qué medio puede resolver dudas.

 
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