Classify, refine, and judge AI ideas
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1) Classify: 'Use ChatGPT in HR' as tool, use case, project, product, or experiment.
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2) Classify: 'Build a full CRM-integrated AI support system' as tool, use case, project, product, or experiment.
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3) Classify: 'Dashboard for sales anomaly detection' as tool, use case, project, product, or experiment.
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4) Classify: 'Test whether AI summaries reduce complaint handling time without increasing reopen rates' as tool, use case, project, product, or experiment.
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5) Which is the strongest use-case statement among weak tool-first ideas: 'Help service agents summarise complaint histories before responding'
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6) Which is the strongest use-case statement: 'AI chatbot for student services to answer common queries using student records so that wait times drop'
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7) What is missing from a use-case statement: 'Improve admissions by automating document checks'
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8) What is missing from: 'AI-driven customer service summarisation'
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9) Which metric best fits a use-case ensuring AI reduces handling time without compromising quality:
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10) Best metric for an AI HR use-case: 'Reduce time-to-hire while maintaining candidate quality'
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11) Scenario: The idea is too broad: 'AI platform for all business decisions' Is it too broad, too small, or properly bounded?
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12) Scenario: 'Admitting errors by using AI to triage all student applications' Is it too broad, too small, or properly bounded?
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13) Scenario: 'CRM-integrated AI support for sales with data from orders and customer history' Is it too broad, too small, or properly bounded?
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14) Scenario: 'AI learning platform for BBA students' Is it too broad, too small, or properly bounded?
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15) Best complete use-case statement: 'Help admissions officers assess applications using historical data so that decision turnaround time improves with maintained fairness'
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16) Best complete use-case statement: 'Help HR agents summarize complaint histories before responding so that response accuracy and speed improve'
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17) Final challenge: Choose the best complete use-case statement: 'Help service agents summarise complaint histories from CRM and support tickets so that response speed increases and customer satisfaction improves'
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18) Final challenge: Which element is essential in a use-case statement beyond tool mentions?
Feedback
A use case links a user, task, data/context, AI support, human judgement and value.
A product is a repeatable solution that may contain many use cases.
A use case has a bounded business application with value and decision points.
An experiment tests if the use case works and informs feasibility.
This links user, task, data, AI support, human judgement, and measurable value.
Includes user, task, data, AI support, and measurable value.
A use case needs user, task, data/context, AI support, measurable value.
A complete use-case requires user, task, data/context, AI support, and value.
Measurable value should reflect efficiency and quality.
Two metrics capture speed and outcome quality.
Needs specific task, data, and user context.
Too small if it only does one narrow triage task.
Well-scoped with clear data and user.
Needs a specific user task, data, and context.
Includes user, task, data, AI support, human judgement, and value.
Links data, task, user, AI support, and value.
Best combines user, task, data, AI support, and measurable value.
Use cases must include human decision point and value.
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Tissues - Practice Quiz
Test your knowledge about the 5 seeing habits discussed in the text 'UPS 5 seeing habits'.