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Casa de la Recuperación Lady Lee

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Casa de la Recuperación Lady Lee

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Played 4 %Accuracy 81 Average time 00:31
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About this activity

Juego sobre cobranza y negociación

Created by

Daniel Gomez
Daniel Gomez
Honduras

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Casa de la Recuperación Lady Lee
 

Casa de la Recuperación Lady LeeOnline version

Juego sobre cobranza y negociación

by Daniel Gomez
1

¿Cuál es el Pilar 1 en la recuperación de cartera +180 de Lady Lee?

2

¿Qué frase ilustra un enfoque Ganar/Ganar en negociación?

3

¿Qué pilar trata la actitud que abre conversaciones?

4

¿Qué lenguaje evitaría para no cerrar la puerta de la negociación?

Explicación

Pilar 1 se enfoca en conocer al cliente antes de cobrar, basada en los datos y contexto del supuesto de mora.

La idea Ganar/Ganar busca una salida viable para ambas partes.

La Puerta simboliza la actitud que facilita la conversación.

Evitar lenguaje de presión ayuda a mantener la conversación abierta.

 
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